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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Twiz Force Global

January 16, 2026

5  out of  5
rating by Twiz Force Global
"I had a great experience working with Nevaeh. She was attentive, patient, and went above and beyond to answer all of my questions. Her professionalism and genuine care made a big difference. It’s rare to find an insurance agent this helpful thank you, Nevaeh!"
We responded:
"Thank you so much for taking the time to share your feedback! We love to hear how our team hit the mark on best-in-class service. As your insurance agency, we take pride in providing the guidance you need to make the best decisions for you and your family. We appreciate your business and look forward to caring for you well into the future!"
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Katherine W.

January 15, 2026

5  out of  5
rating by Katherine W.
"Very friendly service, helpful and knowledgeable… Nevaeh was great!"
We responded:
"Katherine, thank you for your feedback. We are happy we were able to assist with your renter's insurance needs with care! We are here when you need us!"
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Mary Gunn

January 14, 2026

5  out of  5
rating by Mary Gunn
"I had the pleasure of speaking with Nevaeh today and I was a little nervous of what was going to happen. However she made the call so easy and pleasant it made my morning so much better. Thanks Nevaeh I really appreciate your help."
We responded:
"Mary, thank you so much for making the time to leave us your feedback. It's always our aim to be the best part of even your worst days. We appreciate your business with State Farm and look forward to continuing to be your insurance provider!"
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LaTress Peoples

January 9, 2026

5  out of  5
rating by LaTress Peoples
"Jermaine was helpful and patient. In an industry that seems to lack customer care, he was stellar and I appreciate that."
We responded:
"LaTress, thank you so much for taking the time to review your experience of our office. We are big proponents of best-in-class customer service and are glad you received that with Jermaine while securing your auto insurance. We are excited to welcome you to the Chelsea Terry State Farm Insurance family!"
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Samuel Rogers

January 8, 2026

5  out of  5
rating by Samuel Rogers
"Grodan Smith was very helpful in finding an Auto and Home policy for me and my family. Very helpful and he made the process simple."
We responded:
"Hi Samuel, Thank you so much for your feedback of our office. We are happy to be your home for auto and homeowner's insurance for you and your family!"
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Alexis Bean

January 7, 2026

5  out of  5
rating by Alexis Bean
"I had a great experience working with Gordon. He took the time to explain my coverage options clearly and answered all of my questions without any pressure. He was able to find me a policy that fit my needs better than my previous insurance, which ultimately convinced me to switch. The process was smooth and stress-free. Highly recommend!"
We responded:
"Hi Alexis! Thank you so much for the positive feedback you left for our team. We are happy to serve and looking forward to being your Good Neighbor now and for years to come. Thank you for trusting us with your insurance needs!"
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Ryan “Thunderpatty” Lockerbie

December 31, 2025

5  out of  5
rating by Ryan “Thunderpatty” Lockerbie
"Neveah was amazing! Super helpful! The rate she came back with was much better than my current rate, and i got renters in it as well. I was insured in 30 mins and the whole process was seamless and well explained! Much higher coverage than before and a better price! 10/10 would recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Lucas Best

December 31, 2025

5  out of  5
rating by Lucas Best
"Had one of the most seamless experiences working with Makayla, she is an absolute professional and made a usually tiresome venture SO easy."
We responded:
"Lucas, thanks so much for your feedback! We appreciate you sharing your experience with us and look forward to continuing to serve your family for insurance and financial services going forward!"
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Jorge Aghast

December 31, 2025

5  out of  5
rating by Jorge Aghast
"Had a great experience with Makayla today. She was knowledgeable, patient, and very helpful. I really appreciated how smooth she made everything."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Bradley Watts

December 30, 2025

5  out of  5
rating by Bradley Watts
"I have had nothing but great service and experiences with this State Farm office. I recently worked with Nevaeh who was friendly, supportive, helped me with my request, and proactively gave me information I need for the future. This is a great team that treats everyone like family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Chris Terry

December 30, 2025

5  out of  5
rating by Chris Terry
"I have homeowner's, car, personal property, and life insurance all through Chelsea Terry State Farm. Chelsea truly cares about each one of her customers. Her response times are quick and she takes her time in explaining policies without making you feel forced to make a decision. Highly suggest working with Chelsea and team. Proud customer!"
We responded:
"Christopher, thanks so much for your review! We are so glad that we have the privilege of serving you for your Auto Insurance, Homeowner's Insurance, Personal Property, and Life Insurance. Reviews like yours make all the difference! thanks so much for trusting State Farm with your insurance business!"
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Samantha B

December 29, 2025

1  out of  5
rating by Samantha B
"You don't seem to represent yourself very well in public Ms. Terry."
We responded:
"We’re genuinely sorry to hear that your experience with me or my State Farm team was not satisfactory. After reviewing our records, we don't seem to have any record of you as a customer with this agency. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. "
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SS

December 23, 2025

5  out of  5
rating by SS
"I've had good experience with this SF agency. The staff are always helpful, well informed and deliver good customer service. I was helped today, 12/23/25, by Nevaeh. She is pleasant, friendly, professional and was able to get what I needed taken care of right away! Thank you for the outstanding service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Abiel J

December 20, 2025

5  out of  5
rating by Abiel J
"Nevaeh was awesome! Helped us out when we needed a quick turnaround for a thing, super nice and understanding and was awesome to work with!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lucas Vaccaro

December 5, 2025

5  out of  5
rating by Lucas Vaccaro
"I owe a special thanks to Makayla Keck, who went WAY above and beyond to help me secure a manually underwritten policy. She handled the uniquely complicated situation I brought her and solved a challenge that many other agents either couldn't, or simply wouldn’t, attempt. That level of care, effort, and customer service will definitely be something I remember when future, hopefully more straightforward, insurance needs come up. Thanks, Makayla & Team. —Lucas"
We responded:
"Lucas, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor. Going above and beyond is simply what we do! We look forward to continuing to serve you!"
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Nikki Waddle

December 5, 2025

5  out of  5
rating by Nikki Waddle
"Just worked with Makayla and she was phenomenal! She was able to answer all of my questions and made me feel really comfortable with my decision to switch. I would highly recommended her since she was patient and knew her stuff."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Courtney Young

December 5, 2025

5  out of  5
rating by Courtney Young
"Neveah is awesome at what she does! She was able to answer all of my questions regarding my life insurance policy and was incredibly patient. Excellent service!"
We responded:
"Courtney, thanks so much for your feedback of the service received by our team! We value your business and look forward to continuing to serve you and your family for years to come!"
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Taylor Brooks

December 3, 2025

5  out of  5
rating by Taylor Brooks
"Gordon, Nevaeh, and Makayla helped me so much! They care so deep and maintain a personal relationship that makes you feel like family! I’ll stick with State Farm because of them!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brent Hovey

December 2, 2025

5  out of  5
rating by Brent Hovey
"Makayla provided outstanding support with my insurance questions and took the time to assist me during the holiday season, which I deeply appreciate, especially with the crazy time difference. Her professionalism, clear communication, and prompt responses made the experience seamless. Excellent service all around."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Trayce Allen

November 21, 2025

5  out of  5
rating by Trayce Allen
"Excellent caring and empathy! My agent helped me throughout the whole process for auto and rental insurance bundle. I save 1/2 from what progressive was charging me and I had been with them for 4 years a considered a gold and good client. Not anymore! State Farm is my new home for all my insurance needs!! Thank you so very much Chelsea! I appreciate you so much!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dai Fujita

October 30, 2025

5  out of  5
rating by Dai Fujita
"I had one of the most outstanding customer experiences with Makayla, especially as I am new to the U.S. and unfamiliar with its insurance system. Despite my limited English proficiency, she was incredibly patient and understanding. Makayla was highly knowledgeable, demonstrating a thoughtful and composed demeanor, yet consistently proactive and genuinely caring. She was exceptionally patient in listening to all my requests and skillfully guided me through the complexities of U.S. insurance, explaining everything clearly and leading me to the optimal solutions and resources. Her support was invaluable in navigating this new landscape, putting me completely at ease."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Toniceia Favors

October 22, 2025

5  out of  5
rating by Toniceia Favors
"I had such a great experience speaking with Nevaeh, she was incredibly sweet, kind and personable as well as informative. She took her time explaining everything to me clearly and answered all of my questions. I appreciate her patience, it rare to someone who's both genuinely caring and professional, she is both!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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DFW DayCare

October 1, 2025

5  out of  5
rating by DFW DayCare
"⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience working with Makayla! She was incredibly kind, helpful, and took the time to explain every step of the insurance process in a way that was easy to understand. I truly appreciated her patience and professionalism throughout. Highly recommend working with her if you're looking for someone knowledgeable and genuinely caring. Thanks again, Makayla!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Makayla Keck

September 29, 2025

5  out of  5
rating by Makayla Keck
"Super grateful for my experience with Chelsea Terry State Farm Insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Julian Harkness

September 19, 2025

5  out of  5
rating by Julian Harkness
"Makayla and the Chelsea Terry State Farm team were extremely helpful in finding me a better auto rate with better coverage! I had been overpaying with my previous provider and had no idea Makayla was very helpful and attentive to my concerns. Big thanks to the Chelsea Terry State Farm team!!"
We responded:
"Julian, thank you so much for your feedback. We are so glad that we were able to assist you in finding better coverages at a better price! We are glad that you are with the Chelsea Terry State Farm family! "